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  1. Support Private
  2. General

General

General information

  • What websites do you offer support of?
  • Submitting Support Requests
  • Viewing Submitted Requests
  • Managing Your Support Profile
  • Navigating the Support Information Center
  • Making Suggestions
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Access

  • My Credentials Won't Work
  • I Don't Remember My Credentials
  • How can I update/change my membership password?
  • I 'm getting password reset emails I didn't request

Memberships

  • About Private and it’s network of sites
  • What’s included in my PRIVATE membership?
  • What's included in my Trial Membership?
  • As a member, do I have unlimited downloads?
  • Where can I find the magazines?
  • Can I get all your paysites with one subscription?
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Technical issues

  • How to Download
  • I can't Download a movie
  • Downloads or Streaming are slow
  • Which are the available formats for Download?
  • I can't find the 4K Download Option
  • Which web browsers are recommended?
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Billing

  • How Will Charges Appear On My Card?
  • How often will I be charged for my membership?
  • How Can I Cancel My Membership?
  • I do not have a Credit Card, Can I Join?
  • Can I select a specific biller? 
  • Can I Pay with PayPal?
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