General

General information

• What websites do you offer support of?
• Submitting Support Requests
• Viewing Submitted Requests
• Managing Your Support Profile
• Navigating the Support Information Center
• Making Suggestions

Access

• My Credentials Won't Work
• I Don't Remember My Credentials
• How can I update/change my membership password?
• I 'm getting password reset emails I didn't request

Memberships

• About Private and it’s network of sites
• What’s included in my PRIVATE membership?
• What's included in my Trial Membership?
• As a member, do I have unlimited downloads?
• Where can I find the magazines?
• Can I get all your paysites with one subscription?

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Technical issues

• How to Download
• I can't Download a movie
• Downloads or Streaming are slow
• Which are the available formats for Download?
• I can't find the 4K Download Option
• Which web browsers are recommended?

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Billing

• How Will Charges Appear On My Card?
• How often will I be charged for my membership?
• How Can I Cancel My Membership?
• I do not have a Credit Card, Can I Join?
• Can I select a specific biller? 
• Can I Pay with PayPal?

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