My Credentials Won't Work

Please make sure you are using the correct username and password, and that you are entering them exactly as shown. Access details are cASe sEnSiTiVe. If you are copying and pasting the information, please make sure that you are not picking up any empty spaces before or after the details. Those are hard to see in the encrypted field, but the machines see them as characters.

If you are sure you are using the correct username/password combination, please clear cache, cookies, stored passwords and navigation history of your browser and try again. If you have problems, contact us for detailed instructions. Please include the name of the browser you typically use.  

If your browser has stored old login information, it may cause login attempts with your new information to fail. You will need to Clear Stored Passwords. Methods to resolve vary from browser to browser, and instructions can be found via an Internet search. If you have problems clearing stored passwords, contact us for detailed instructions. Please include the name of the browser you typically use.  

It is also possible that your membership may have been banned. We may temporarily ban your membership if we feel your account has been compromised. Accounts may be banned due to sudden increases in the number of login attempts or multiple accesses from different locations. This could mean that your username and password have been compromised and/or shared/posted on the internet. VPN usage can also trigger the ban. Contact us if you think your account has been banned to have your password changed and your account reactivated.

You can also try accessing the site using Private web browsing (a built-in feature of some browsers that allows you to surf the Internet without the browser storing information and helps prevent anyone else who uses your computer from seeing web pages that you've visited and the content that you've viewed). 

If you still can't login, contact us at at support@private.com or submit a ticket with an explanation of what is happening when you try to login, along with any error messages you may be seeing on the screen.