Downloads or Streaming are slow

Our sites utilize a content delivery network (CDN). That means that rather than relying on a single location for servers, our pages and content are delivered to you from different locations. System software should determine which CDN will deliver content to you in the most efficient manner.

If you are experiencing consistently slow load times or download speeds on the site there are several things you can try:

Turn off your browser plugins: Some extensions might be interfering with our website. We suggest you turn them all off temporarily in order to identify if this is the issue.

Turn off other programs, virus protection, ad blocker, or energy saving settings as they may interfere with the load/download times.

Check your WiFi connection to make sure you are not using your whole bandwidth. Stop any files that you may be downloading in the background. Download one file at a time.

Try closing other browser tabs if you have many opened.

If you are using an older web browser, we suggest you upgrade it to the lastest version.

Try another browser. We recommend the latest versions of: Google Chrome, Firefox and Edge.

If you are connected to a VPN that might be slowing down your speed.

Try resetting your router/modem. 

Try selecting lower resolution files.
Streaming:

Downloads:

If the problem persists, you can visit the following link and fill in the form, our tech department will get the results and help you with your issue:
https://www.private.com/support/speed_issues.html ((it is important to fulfill all fields))

You can also visit https://www.whatismybrowser.com/ and send us the results selecting "Copy URL" or "Via email" options.