Submitting Support Requests

If you've read through our knowledge base and still haven't found what you are looking for, or you simply prefer to contact us for assistance there are different ways you can do so:

-Email us at support@private.com

-Submit an online request; please click ''Submit a request'' in the upper right hand corner (or go to https://support.private.com/hc/en-us/requests/new) fill in the form and click Submit.

You can submit an online request whether or not you have a Support account. Please note that your Support account is separate from your membership account.

If you do not have a Support account or are not logged in to it when submitting your request, you will need to verify your email address. After clicking Submit, you will see a “Request not yet submitted” message asking you to check your email and verify your address.

Once your email address has been verified, your request will be submitted automatically.

Please check our related article Viewing Submitted Requests